1. Introduction
ChillRefer ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you use our AI-powered referral automation platform ("the Platform"). By using ChillRefer, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, and password when you register.
- Profile Data: Professional information, job preferences, target companies, and career details you share with the Platform.
- Payment Information: Billing details processed securely through our authorized third-party payment provider. We do not store your full credit card number on our servers.
- Communications: Messages, outreach templates, and conversation content you create or customize within the Platform.
2.2 Information from LinkedIn Integration
When you connect your LinkedIn account to ChillRefer through our authorized API integration, we access:
- Profile Information: Your LinkedIn profile details including name, headline, current and past positions, education, and skills.
- Connection Data: Your professional network connections and their publicly available profile information.
- Messaging Data: Messages sent and received through the Platform's automation features, including connection request messages and follow-up sequences.
- Activity Data: Connection acceptance statuses, reply notifications, and interaction outcomes relevant to your referral campaigns.
2.3 Automatically Collected Information
- Usage Data: Pages visited, features used, actions taken, timestamps, and session duration.
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Analytics Data: Aggregated performance metrics to improve our services.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, operate, and maintain the Platform's core features — including job discovery, referral hunting, outreach automation, and follow-up sequences.
- AI Processing: To power our AI features including personalized message generation, smart contact recommendations, and the ChillBot AI assistant. Your queries and context are processed through AI language models to generate relevant responses.
- Personalization: To tailor job recommendations, referral suggestions, and outreach strategies to your profile and preferences.
- Communication: To send you service-related notifications, updates, and support responses.
- Improvement: To analyze usage patterns, diagnose technical issues, and improve our Platform's features and performance.
- Safety & Compliance: To enforce our Terms & Conditions, prevent fraud or abuse, and comply with legal obligations.
4. Data Sharing & Third Parties
We do not sell your personal data. We share information only in the following limited circumstances:
- LinkedIn API Provider (Unipile): To execute connection requests, messaging, and profile lookups on your behalf. Data shared is limited to what is necessary to perform the requested actions.
- AI Service Providers: Your queries and professional context are processed through AI language models (Google Gemini) to generate personalized messages and recommendations. We do not share your full identity with AI providers — only the contextual data necessary for generation.
- Payment Processor: Your payment information is handled directly by our authorized payment processor under their own privacy policy. We receive only confirmation of payment status.
- Analytics (PostHog): Anonymized usage data for product analytics and improvement.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, safety, or property of ChillRefer, our users, or the public.
5. Data Storage & Security
Your data is stored on secure, encrypted servers. We implement industry-standard security measures including:
- SSL/TLS encryption for all data in transit.
- Encrypted database storage for sensitive information.
- Access controls and authentication for internal systems.
- Regular security audits and monitoring.
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. Upon account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes or enforcing our agreements).
LinkedIn-related data (connection lists, message history) is purged within 7 days of account disconnection or deletion.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal retention requirements).
- Portability: Request your data in a portable, machine-readable format.
- Objection: Object to processing of your data for specific purposes.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at privacy@chillrefer.com. We will respond within 30 days.
8. Cookies & Tracking
ChillRefer uses essential cookies for authentication and session management. We also use analytics tools (PostHog) that may set cookies to understand how users interact with our Platform. You can manage cookie preferences through your browser settings.
9. Children's Privacy
ChillRefer is not intended for use by anyone under 18 years of age. We do not knowingly collect personal data from minors. If we learn that we have collected data from a child under 18, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Platform at least 14 days before they take effect. Your continued use of ChillRefer after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or concerns:
Email: privacy@chillrefer.com
Company: Knowfinity Academy LLP
Address: Rajarajeshwari Nagar, Bengaluru, Karnataka 560098, India